Why Concierge Medicine Is Different

At Family Health Care, we understand that your health and well-being deserve time, attention, and a personalized approach. In traditional primary care settings, appointments are often limited to just 10 to 15 minutes due to high patient volumes and busy schedules. This can make it difficult to thoroughly address all your health concerns in a single visit.

Our concierge medicine program is designed to change that experience. By operating on a membership or retainer model, we are able to maintain a smaller patient panel. This approach allows our physicians to spend significantly more time with each patient—routinely offering appointments that last 30 minutes, an hour, or even longer if needed.

With these extended visits, our team can take a truly comprehensive approach to your care. We have the opportunity to discuss your medical history in depth, focus on preventive care, and work with you to develop personalized treatment plans that fit your lifestyle and health goals.

At Family Health Care, we are committed to supporting your health needs both during office hours and after hours. Our after-hours communication policies are designed to ensure you receive safe, timely, and private care in accordance with healthcare regulations.

Contacting Your Provider After Hours: Whether you can reach your Family Health Care physician directly after hours depends on our practice’s policies and privacy guidelines. For urgent health concerns that arise outside of regular office hours, please call our main phone line. Your call will be directed to our after-hours answering service or the on-call provider, who can assist you with urgent matters.

To protect your privacy and comply with healthcare laws like HIPAA, we do not use standard texting or personal email for medical discussions. Instead, we encourage you to use our secure patient portal for non-urgent questions or to request prescription refills. Messages sent through the patient portal will be answered during regular office hours.

What To Do for Urgent Concerns
• For urgent but non-life-threatening issues after hours, call our main office number and follow the prompts to reach the on-call provider.
• For non-urgent questions or scheduling needs, please use the patient portal or call during office hours.
• In the event of a medical emergency, please call 911 or go to the nearest emergency room immediately, rather than trying to reach your physician directly.

If you have questions about after-hours care or how to use our patient portal, please ask a member of our staff during your next visit. At Family Health Care, your safety and well-being are always our top priorities.

At Family Health Care, we prioritize building strong, trusting relationships with our patients—relationships that go beyond what’s traditionally found in standard healthcare settings. Our approach is inspired by the principles of concierge medicine, meaning we emphasize personalized, accessible care tailored to each family and individual we serve.

By focusing on smaller patient panels, our providers are able to offer longer, unhurried appointment times. This allows for more in-depth conversations about your health concerns, preventive care, and overall wellness strategies, ensuring that you feel heard and supported at every visit. We make it a priority to offer you same-day or next-day scheduling whenever possible and open lines of communication with your provider, whether by phone, secure email, or patient portal messaging. This enhanced access means your questions are answered promptly, and your care is continuous and coordinated.

At Family Health Care, we foster a collaborative partnership with our patients. You are encouraged to participate actively in your healthcare decisions, and your provider takes the time to truly understand your medical history, lifestyle, and unique health goals. This personalized attention creates a foundation of trust and rapport—so you feel empowered and confident in your care.

At Family Health Care, our concierge medicine program delivers a highly personalized and enhanced approach to primary care for your entire family. We believe that healthcare should be accessible, proactive, and built around your unique needs.

As a concierge patient at Family Health Care, you’ll enjoy:

• Priority Access: Same-day or next-day appointments to address your health concerns promptly, minimizing wait times and ensuring you get care when you need it most.

• Extended, Unrushed Visits: Longer appointment times allow you and your family to discuss all your health needs with your dedicated physician, ensuring every question is answered and every concern is addressed.

• Direct Communication: Reach your doctor directly via phone, text, or email for medical questions or advice, even after hours—providing peace of mind whenever health issues arise.

• Comprehensive Preventive Care: Our focus on preventive health includes detailed annual physicals, thorough health risk assessments, and individualized wellness plans for each family member, from children to seniors.

• Chronic Disease Management: For conditions like diabetes, hypertension, or asthma, we offer close monitoring and coordination, helping you manage treatment plans and ensuring continuity of care across specialists and providers.

• In-Office Services: Enjoy the convenience of on-site diagnostic testing, vaccinations, urgent care for minor illnesses or injuries, and more—right in our comfortable Family Health Care office.

• Personalized Health Counseling: We provide tailored guidance on nutrition, fitness, lifestyle, and family wellness, helping everyone in your household achieve their best possible health.

• Travel Medicine: Get expert advice and necessary immunizations before you travel, ensuring your family is healthy and prepared wherever you go.

At Family Healthcare, Dr. Dinh Tran, MD believes that medicine should be a partnership, not a transaction. By utilizing an MDVIP-affiliated concierge model, he intentionally limits the number of patients in his practice to ensure you never feel like “just another chart.” This approach allows for same-day or next-day appointments and unhurried consultations where your concerns are heard in full.

Dr. Tran integrates comprehensive wellness programs with chronic disease management, specializing in sports medicine, diabetes, and cardiovascular health. Unlike traditional models, his concierge services provide 24/7 direct communication, giving you the peace of mind that your physician is accessible whenever a need arises. By focusing on preventive screenings and personalized lifestyle coaching, Dr. Tran empowers you to stay proactive, ensuring your healthcare journey is as unique as your own biology.

The goal of our concierge medicine program at Family Health Care is to build strong, lasting relationships with each patient and their family. This allows us to deliver proactive, convenient, and preventive care—helping you and your loved ones stay healthy, year after year. For more information, contact us or request an appointment online. We are conveniently located at 1507 NE 150th St, Suite A, Shoreline, WA 98155. We serve patients from Shoreline WA, Seattle WA, Edmonds WA, Woodinville WA, Bothell WA, Lynnwood WA, Kirkland WA, Bellevue WA, and surrounding areas.